Terms & Conditions

Billing & Payment Terms

·         Prices for all products on our website and within our shops located at 42 Theodosia Street, Timaru, 202 Chalmers Ave, Ashburton & 14 Hassall Street, Timaru are in New Zealand Dollars & include GST of 15%. All prices are subject to change without notice.

·         Payment is required in full at the time of purchase, unless otherwise arranged

·         We accept cash, direct bank transfer, Eftpos & Credit Card. Please note: some banks have a maximum daily limit which may prevent you from purchasing high value items – please contact your bank for full details

·         Direct bank transfer can be made into our account: BNZ account number: 02 0912 0311426 000. These transfers usually take 24 hours to clear in our system.

·         Romalpa Clause: Until payment is received in full and cleared in our system, all products remain the property of Mobility Solutions Centre Heartlands Ltd T/A Heartland Mobility.

·         Delivery/Dispatch will not be made until we have received payment in full and it has cleared in our account (unless otherwise arranged)

·         Approved businesses/clients may also choose to pay by invoice. When choosing to be invoiced, payments are due in accordance with the terms stated on the invoice, which are agreed to when applying for an account.

·         Overdue accounts may attract interest at 12.5%, administration, debt collection fees, court and other relevant costs. If an account remains unpaid thirty days after the due date, the account will be referred to our debit recovery agency and we will charge you a minimum default fee of 25% of the unpaid portion of the price (but not less than $30) to cover our legal and recovery costs. The account may also be recorded on a credit information database held by a credit reporting agency.

Delivery Charges

·         We do not deliver outside of New Zealand

·         For all orders the freight charge will vary according to the size and weight of the goods/equipment and location.

·         Any item picked up from our stores won’t incur a delivery charge

·         Please contact us for shipping costs

·         Some purchases in store will incur a delivery charge if the item is unable to be collected, this will be discussed and agreed upon at the time of purchase. Please advise if you need something delivered.

Refunds/Returns/Exchanges

·         Heartland Mobility will honour the Consumer Guarantees Act. Faulty products will be repaired, replaced or refunded. Product returned must be within the Manufacturers Warranty terms & conditions.

·         For a change of mind purchases, we will not refund but apply a store credit if returned within seven working days .

·         For hygiene reasons we are unable to accept change of mind returns on any bedding, cushions, underwear, continence aids or toilet frames. If the product is faulty, we will replace, repair or refund.