FAQ

• We do not deliver outside of New Zealand

• For all orders the freight charge will vary according to the size and weight of the goods/equipment and location.

• Any item picked up from our stores won’t incur a delivery charge

• Please contact us for shipping costs

• Some purchases in store will incur a delivery charge if the item is unable to be collected, this will be discussed and agreed upon at the time of purchase. Please advise if you need something delivered.

We do offer complimentary delivery on Scooters and Lift Chairs from Waimate - Geraldine/Fairlie.

• Heartland Mobility will honour the Consumer Guarantees Act. Faulty products will be repaired, replaced or refunded. Product returned must be within the Manufacturers Warranty terms & conditions.

• For a change of mind purchases, we will not refund but apply a store credit if returned in original packaging and conditions within seven working days .

• For hygiene reasons we are unable to accept change of mind returns on any bedding, cushions, underwear, continence aids or toilet frames. If the product is faulty, we will replace, repair or refund.